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The Impact of COVID-19 on University Student Satisfaction to Online Studies

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• Volume 9,Issue 4, July 2022

Year:

2022

Type of Publication:

Article

Keywords:

Student Satisfaction, Online Studies, Online Resources, COVID-19, Academic Performance

Authors:

• Sabo, Ado Ismail

Journal:

IJIRES

Volume:

9

Number:

4

Pages:

140-149

Month:

July

ISSN:

2349-5219

BibTex:

@article{1925, author = "Ado Ismail Sabo", abstract = "A severe hindrance to the academic advancement of the students has resulted as a result of the COVID-19 situation. This study was conducted in order to establish the impact of COVID-19 on university students{\&}#039; satisfaction with online services. A qualitative research design was adopted for this study. A Structured Interview was carried out. In the interview session, students expressed their opinions on the impact of COVID-19 on their satisfaction with online services that assist them in meeting their academic objectives. The interview data was analysed using a process known as thematic analysis. The outcomes of the study revealed that students’ preparation for online learning was limited as a result of their anxiety over COVID-19 and the lack of adequate resources. According to the students, a big drawback is the interpersonal gap that prevents them from participating fully. The data also suggested that student engagement was a major challenge for online studies. The findings also shed light on the effect of online learning with COVID-19 uncertainty on students’ satisfaction with their online learning experiences during the COVID-19 pandemic. As a result, it is critical that universities make better decisions in order to support the resources required for online learning so that it can improve the academic performance and achievement of students in the long term.", issn = "23495219", journal = "IJIRES", keywords = "Student Satisfaction, Online Studies, Online Resources, COVID-19, Academic Performance", month = "July", number = "4", pages = "140-149", title = "{T}he {I}mpact of {COVID}-19 on {U}niversity {S}tudent {S}atisfaction to {O}nline {S}tudies", volume = "9", year = "2022", }

Abstract:

A severe hindrance to the academic advancement of the students has resulted as a result of the COVID-19 situation. This study was conducted in order to establish the impact of COVID-19 on university students' satisfaction with online services. A qualitative research design was adopted for this study. A Structured Interview was carried out. In the interview session, students expressed their opinions on the impact of COVID-19 on their satisfaction with online services that assist them in meeting their academic objectives. The interview data was analysed using a process known as thematic analysis. The outcomes of the study revealed that students’ preparation for online learning was limited as a result of their anxiety over COVID-19 and the lack of adequate resources. According to the students, a big drawback is the interpersonal gap that prevents them from participating fully. The data also suggested that student engagement was a major challenge for online studies. The findings also shed light on the effect of online learning with COVID-19 uncertainty on students’ satisfaction with their online learning experiences during the COVID-19 pandemic. As a result, it is critical that universities make better decisions in order to support the resources required for online learning so that it can improve the academic performance and achievement of students in the long term.

Full text: IJIRES_1925_FINAL.pdf Online version [Bibtex]