A severe hindrance to the academic advancement of the students has resulted as a result of the COVID-19 situation. This study was conducted in order to establish the impact of COVID-19 on university students' satisfaction with online services. A qualitative research design was adopted for this study. A Structured Interview was carried out. In the interview session, students expressed their opinions on the impact of COVID-19 on their satisfaction with online services that assist them in meeting their academic objectives. The interview data was analysed using a process known as thematic analysis. The outcomes of the study revealed that students’ preparation for online learning was limited as a result of their anxiety over COVID-19 and the lack of adequate resources. According to the students, a big drawback is the interpersonal gap that prevents them from participating fully. The data also suggested that student engagement was a major challenge for online studies. The findings also shed light on the effect of online learning with COVID-19 uncertainty on students’ satisfaction with their online learning experiences during the COVID-19 pandemic. As a result, it is critical that universities make better decisions in order to support the resources required for online learning so that it can improve the academic performance and achievement of students in the long term.