Organizational Work Environment, Job Performance, Employee Capability, Results
Yur, Javier Gonzalez
Romero, Dra. Gladys Hernandez
The objective of this research is to evaluate the organizational work environment and job performance of a hotel company in Puerto Vallarta, Jalisco. The goal is to identify which factors have deficiencies and therefore generate improvement scenarios. This particular hotel has 280 employees, of which a sample of 226 employees distributed among the three work shifts were selected to participate in the organizational climate study. The morning shift with 133 employees, evening with 72, and 21 employees from the night shift. They were comprised of men and women between 20 and 60 years of age and with varying levels of education. A questionnaire was used as a research tool which was divided into different categories: structure, leadership and management, motivation and satisfaction and finally support and mode of relationships. The results of the research had a positive impact for the company showing overall good organizational climate, but there were also several areas where the opportunity for growth and improvement are possible.