Academic Libraries, Service Quality, User loyalty, COVID-19, Nigeria
Yusuf, Asma’u Muhammad
Rabiu, Nurudeen Mohammed
COVID-19 is starting to take an unpredictable shape, fever, and cough, which used to be the classical manifestations are now missing in complaints of many patients. Hence, the fear of contracting the disease is increasing among the users. This necessitates the need for repackaging and generating alternative retrieval and reuse modes of library web-based service quality to maintain user loyalty. The main objective of this study is to validate the LibWebSQ scale and its influence on user loyalty during the COVID-19 pandemic in the context of the academic library in Nigeria. A survey method was employed using an online questionnaire to collect the data, while a random sampling technique was used to select the participants. A total of 313 samples was analyzed using AMOS statistical tool. Considerably, the findings revealed that the LibWebSQ is a reliable and significant instrument for the measurement of library web-based service quality and influence user loyalty during the COVID-19 pandemic in Nigerian academic libraries. The paper is a stark reminder of the significance of learning at a time when the COVID-19 pandemic is increasing exponentially.