Critical Success Factors of Total Quality Management, Private Secondary Schools, Quality Education, Total Quality Management
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The Strategy Plan 2008-2020 of the Ministry of Education and Human Resource Development (MEHRD) of Mauritius, advanced that all schools should foster innovation and generate new knowledge in order to promote an effective and efficient education and training system that is inclusive and integrated, comprehensive and holistic for the sustainable development of the island. However, there is a large disparity in terms of quality standards between private and state secondary schools in Mauritius. Students sit for the same examination but are not given the same educational opportunities. Hence, the aim of this research paper is to theoretically conceptualize TQM factors in private secondary schools in order to leverage the educational opportunities of Mauritian students by adopting appropriate quality landmarks. So, a study was conducted to explore school rectors’ views and to empirically investigate educators’ perception on TQM factors to devise a quality framework for private secondary schools so as to sustain quality education. A mixed method approach was adopted. Eight private secondary school rectors were interviewed and 283 self-completion questionnaires were administered to their educators. Findings from both school rectors and educators revealed that though their ideas converged, school rectors and educators demonstrated different degrees of appreciation of the critical factors needed for quality education and agreed that a quality framework is imperative in private secondary schools to sustain quality education throughout the island so as to leverage educational opportunities.