Quality Indicators, Human Resources, Infrastructural Resources, Office Technology and Management Program
Lawal, Moshood Olayiwola
Umoru, Prof. T. A.
The study was carried out to assess the available human and infrastructural resources quality indicators for quality assurance in the Office Technology and Management program of Polytechnics in the North Central Zone of Nigeria. The study was designed as a descriptive survey. The population of the study consisted of 87 Lecturers and Instructors employed in the OTM departments of Polytechnics in North Central Zone of Nigeria offering the NBTE accredited Office Technology and Management program as at December 2018. The instrument for data collection was a structured questionnaire with a reliability index of 0.907. Mean and Standard deviation were the tools used to analyze the research questions while the hypotheses were tested using the independent t-test statistics at 0.05 level of significance. The analysis of data showed that while the available human resources quality indicators were generally adequate, the infrastructural facilities quality indicators in the institutions studied were inadequate for quality assurance in the OTM program. The researchers, therefore, recommended that Government and or proprietors of Polytechnics running the OTM program should make substantial increase in funding to the department to provide all the necessary infrastructural facilities and to improve upon available human resources to enhance the quality of the program.